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In response to Jock01 : Thank you for taking the time to write a review. I note that you have not raised a formal complaint and I would warmly welcome you to do so if you remain genuinely dissatisfied.Our team has access to the very best legal training in the industry and our legal advisors work with us to resolve any tenancy based contractual disputes. Unfortunately a minority of customers will be dissatisfied if current legislation doesn’t support their personal opinions or requirements, however we have a duty of care to all clients, landlords and tenants alike, and we must operate correctly to ensure our clients are protected. If you are dissatisfied please follow our standard complaints procedure and your comments or concerns will be dealt with in a professional manner. Please write to Mrs Bywater at Belvoir Bedford 157 Castle Road , Bedford and we will endeavour to respond within 7 working days. Please note, Belvoir Bedford are members of the Property Ombudsman Scheme (www.tpos.co.uk ) and are also a licensed agent under the National Approved Lettings Scheme (www.nals.co.uk). We look forward to hearing from you.

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