I went for a late lunch with my girlfriend today. After trying the Gordon Arms, Three Cups and Castle who had all finished serving food, we plumped for the George & Dragon.
Greene King pubs never fill me with much optimism but we ordered a burger and chips each and took our table. After an hour waiting in a pub that wasn't busy, we asked where the food was and the waitress/bar lady told us it was just coming. Then other customers , who had arrived long after us, got served their food. After enquiring once again, we were told there had been a mix up and one chef had come to work late, the waitress offered us a complimentary drink each to which we said that we would prefer a reduction on the bill. After disappearing "to see the Manager", we were told that a 50% reduction on the food was being offered to which we agreed.
As if to take the Mick out of us one more time, she came back with a cash refund that was less than the 50% food bill! We showed her from the menu what it should have been to which she said "i'll just go and double-check"!! i said to her that the menu was here and what needed checking? She disappeared to "see the Manager" yet again (does he/she exist??) and returned with the missing refund, blaming "the Manager" for giving her the wrong amount!!
After all this, the food was bland, the chips under-cooked and the soggy complimentary bowl of onion rings were skant consolation.
What with the Greene KIng IPA being flat and tasteless, the whole experience was a disaster...at least the company was excellent!
21-02-15
